# How to export DeviceOn/ePaper logs?

## Server Event Collection

Step 1. Sign in DeviceOn/ePaper portal.

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Step 2: After sign in the DeviceOn/ePaper, click "**Setting-Event**" page.

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Step 3: Select a desired period and click "**Export"** button to output DeviceOn/ePaper server events.

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## System Log Collection

> Collecting system logs is crucial for further investigation because logs provide a detailed record of system activities, events, and errors. These logs contain valuable information that aids in identifying the root cause of issues, troubleshooting problems, and understanding the sequence of events leading up to a particular situation.

Step 1. Open a browser and input **http://{YOUR\_SERVER\_UP}:8090**, you should see the Server Monitor login page.

> Sign into Service Monitor with the default account credentials.

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Step 2. Click the "**Collect Server Logs**" button to initiate server log retrieval.

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Step 3. This action requires the provision of OS administrator credentials to initiate the log retrieval. Log collection needs a few minutes and <mark style="color:red;">DO NOT refresh the web page during this procedure.</mark>&#x20;

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<figure><img src="https://3356936024-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvoLI0hSi2PAK59nEdFUh%2Fuploads%2Fv3QTAcpCPLHIMzoL4TMR%2Fimage.png?alt=media&#x26;token=d5447d2e-721b-4fc3-a204-8c976238a053" alt=""><figcaption></figcaption></figure>

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<figure><img src="https://3356936024-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvoLI0hSi2PAK59nEdFUh%2Fuploads%2FjfFBHLj530fijwpJE2es%2Fimage.png?alt=media&#x26;token=36b66ea7-5537-4258-8b68-555251a372c6" alt=""><figcaption></figcaption></figure>

Step 4. Click the button again when the green button transforms to "**Download Server Logs**." This action will initiate the download process.

<figure><img src="https://3356936024-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvoLI0hSi2PAK59nEdFUh%2Fuploads%2F6GSJdZlYZQvwE5Fd6H4w%2Fimage.png?alt=media&#x26;token=6ff330e5-9a2d-4f6f-8ea8-a9ea327119fd" alt=""><figcaption></figcaption></figure>

Step 5. Deliver this compressed file to Advantech support for further troubleshooting and debugging purposes.

<figure><img src="https://3356936024-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvoLI0hSi2PAK59nEdFUh%2Fuploads%2FcjHqa9xwdlZ1KRwJeAjK%2Fimage.png?alt=media&#x26;token=128cbfb0-b8aa-431f-ab72-30e8398696e8" alt=""><figcaption></figcaption></figure>

## Router Log Collection

Step 1: Click **Device List** page on the DeviceOn/ePaper portal and search for EPD-Router. And follow the below steps.

<figure><img src="https://3356936024-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvoLI0hSi2PAK59nEdFUh%2Fuploads%2FwqOBWtUd0wU61bHVaxzo%2Fimage.png?alt=media&#x26;token=9388b31c-fcc4-40f0-9d21-e0ca12cc4b11" alt=""><figcaption></figcaption></figure>

Step 2: After click the "**Collect**" button, a new window will show up and then click **OK**.

<figure><img src="https://3356936024-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvoLI0hSi2PAK59nEdFUh%2Fuploads%2FIOARKtHMTvR0e0wWGreR%2Fimage.png?alt=media&#x26;token=af6e9109-74fa-466f-a7ee-f45099c1398a" alt=""><figcaption></figcaption></figure>

Step 3. Click the "**Download**" button to retrieve EPD-Router logs.

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